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Queensland Police Service launches Community Experience Survey



The Queensland Police Service (QPS) has today launched a state-wide survey to gather feedback from the Queensland community. This valuable community feedback will be used to inform future enhancements to policing services.

The Community Experience Survey will seek the views and experiences of individuals or businesses who have contacted the QPS through Policelink, by phoning Triple Zero (000) or by attending a police station in person. Individuals or businesses may receive an email or SMS invitation to complete the survey online.

Acting Superintendent Rebecca Martin said the Community Experience Survey was an important opportunity for the QPS to hear feedback directly from the community and would form the basis of future enhancements to the way services are delivered across the state.

“By conducting this survey, we are able to gain a snapshot of how our services are being received by those who matter most, members of the Queensland community,” Acting Superintendent Martin said.

“We will use this feedback to inform future enhancements to the services provided as we continue to grow and respond to our state’s policing needs.”

Acting Superintendent Martin said the QPS wanted to assure the community that this is a legitimate survey.

“We do want to assure members of our community that if they are contacted to take part in this survey it is a legitimate invitation from the QPS,” she said.

“The invitations will come from our independent research partner, Enhance Research. Responses will be anonymous, and the survey should only take around five to seven minutes to complete.”

“We always recommend that people be aware and alert for phishing text messages or contact that may not be legitimate and check Scamwatch for the latest information. The QPS will never ask you to provide any bank account or personal financial details or ask you to make direct payments.”

For more information and FAQs, visit: www.police.qld.gov.au/initiatives/community-experience-survey


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