Community Scorecard opens for Townsville residents
Townsville residents are being invited to rate Council's services and facilities through this year's Community Sentiment Scorecard.
The survey gives the community a chance to tell Council what it's doing well, where it needs to improve and where its focus should shift across the local government area.
Mayor Nick Dametto said the Community Scorecard gave residents a direct say in how Council delivers for the city.
"It's been four years since Council’s last Community Scorecard and a lot has changed in that time, so we want to check in with residents and hear how we're tracking," Cr Dametto said.
"We'll be asking residents how Council is performing on the things that matter to them, from roads, footpaths and parks to libraries, through to waste and customer service.
“We'll also ask for their views on issues like safety, housing and the environment, so we know where to push other levels of government for support.
"The survey is run independently, it's fully confidential, and every response will help shape the decisions we make."
Cr Dametto said community feedback would directly help improve local services and facilities and shape Council's future programs and priorities.
"Council has a number of significant projects in the pipeline that will change the face of Townsville. These include the Haughton Pipeline and Pump Station, the revitalisation of The Strand and the Rockpool, activation of the CBD, recreational use of the Ross River Dam and the Lansdown Eco-Industrial Precinct. We want to know how important these projects are to residents and what they'd like to see delivered over the next 10 years," he said.
"Every ratepayer deserves to have their voice heard on how our city grows, and the Community Scorecard is one of the best ways to make sure that happens."
The Community Sentiment Scorecard can be completed online, in person at Council’s Customer Service Centres, Citylibraries Aitkenvale, Flinders Street and Riverway, Townsville Stadium and Riverway Stadium, or collect a hardcopy from your local councillor. Some residents may also receive an email or letter inviting them to take part.
The Community Sentiment Scorecard closes on 30 October 2026. For more information or to complete the survey, visit catalyse.com.au/studies.
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