The Queensland Police Service (QPS) is committed to improving services for the Queensland community, and the Community Experience Survey is a key initiative to support this aim.
The survey is designed to seek the view and experience of individuals or businesses who have contacted the QPS.
Acting Superintendent Rob Fleischer said the survey allows the QPS to hear direct feedback from the community which will allow future improvements to the way services are delivered across the state.
“The feedback from these surveys is highly important as it provides us with insight on how services are being received by the Queensland community and contributes to strengthening how we respond to the community’s needs,” said Acting Superintendent Fleischer.
Community members who have contacted police may receive an email or SMS invitation to complete the short online survey.
Invitations will be sent from our independent research partner Enhance Research.
“The information we receive from the survey will be used as an evidence base to inform future training requirements as well as improvements to our processes and systems,” Acting Superintendent Fleischer said.
Engaging an independent partner is important as we wish to assure all participants that their responses will remain anonymous.
The survey continues in March 2023 to ensure that all communities across Queensland have the opportunity to provide feedback.
Whether contact was made through Policelink, by phoning Triple Zero (000) or by attending a police station in person, we are interested in hearing about your experience.
The survey will take 5 – 7 minutes of your time and will help us improve services for all Queenslanders.
For more information and FAQs please visit https://www.police.qld.gov.au/initiatives/community-experience-survey
If you have information for police, contact Policelink by providing information using the online suspicious activity form 24hrs per day at www.police.qld.gov.au/reporting.
Report crime information anonymously via Crime Stoppers. Call 1800 333 000 or report online at www.crimestoppersqld.com.au.